SharePoint Administrator - Content Management Specialist HYBRID
Hybrid - US
SharePoint Administrator - Content Management Specialist HYBRID
Full Time • Hybrid - US
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Typically onsite once per quarter; candidates should be flexible as the organization may transition to a 5-day onsite model in the future
Qualifications:
- Bachelor's degree in Knowledge Management, Business Administration, Information Systems, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience.
- 3–5 years of experience in Knowledge Management, Content Strategy, Intranet Management, Digital Workplace Operations, or a related field.
- Hands-on experience administering SharePoint Online, including sites, pages, libraries, lists, metadata, permissions, navigation, web parts, and content lifecycle management.
- Strong experience with content governance, metadata, taxonomy, information architecture, search optimization, version control, content audits, and lifecycle management.
- Excellent communication, stakeholder management, organization, facilitation, prioritization, and customer support skills.
- Experience conducting user training, onboarding sessions, and knowledge-sharing workshops.
- Experience with enterprise intranet or digital workplace environments is highly preferred.
- Exposure to Microsoft Power Platform (Power BI, Power Automate, Power Apps), Microsoft Teams, Microsoft Search, or Search Analytics is a plus.
Responsibilities:
- Develop and maintain knowledge management processes, governance standards, and content lifecycle best practices.
- Configure and administer SharePoint Online sites, pages, libraries, permissions, metadata, navigation, and content structures.
- Conduct content audits, gap analyses, and improve content quality, usability, and discoverability across enterprise knowledge platforms.
- Partner with business stakeholders and SMEs to create, organize, and maintain SOPs, QRGs, training materials, and knowledge articles.
- Improve enterprise search and information architecture using metadata, taxonomy, Microsoft Search, and search analytics.
- Support SharePoint site owners through onboarding, governance guidance, troubleshooting, and monthly training sessions.
- Manage content migrations, archival, remediation, and retirement of outdated knowledge assets.
- Collaborate with cross-functional teams to improve user experience across SharePoint, Microsoft Teams, AKARI, and Toyota's My Toolbox platform.
Flexible work from home options available.
Compensation: $30.00 - $36.00 per hour
About Us
The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey.
- We are a “people” company.
- We are a flat organization.
- We believe the best idea win.
- We believe in radical truth.
- We attract strong-minded people with fierce intellect.
Mission Statement:
CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.
(if you already have a resume on Indeed)