AI/ML Engineer
Plano
AI/ML Engineer
Full Time • Plano
Benefits:
- Bonus based on performance
- Dental insurance
- Health insurance
- Vision insurance
Qualifications
- Bachelor’s Degree
- 6+ years cloud architecture experience
- 3+ years building production GenAI/LLM systems on AWS.
- Strong Python and AWS expertise, including Lambda, ECS/EKS, S3, SageMaker, Docker and Kubernetes.
- Production experience with vector databases and designing ingestion + embedding pipelines for both batch and streaming workloads.
- Hands-on with prompt design, evaluation, LLM orchestration, and RAG implementation patterns.
- Experience deploying and operating model- serving or MCP – like server infrastructure (selfhosted or managed).
- Proficient with IaC and delivery tooling, including Terraform/CloudFormation, GitOps, and CI pipelines.
- Experience with model-serving infrastructure, such as Amazon SageMaker, NVIDIA Triton, Ray Serve, or similar platforms.
- Hands-on experience with GenAI libraries and frameworks, including LangChain, LlamaIndex, Hugging Face, and OpenAI APIs.
- Deep operational expertise with vector databases, such as Pinecone, Milvus, Weaviate, or Qdrant.
- AWS Solutions Architect, AWS DevOps Engineer, or equivalent industry certifications.
Responsibilities
- Cloud Architecture & Infrastructure, Design scalable, secure AWS architectures
- LLM & GenAI Platforms, Lead integration of API-based and self-hosted LLMs, implement RAG solutions
- Prompting & Evaluation, Develop prompt engineering strategies, reusable templates, and evaluation frameworks
- Vector Databases & Retrieval Pipelines, Implement and maintain vector stores (OpenSearch, Pinecone, Milvus, Qdrant)
- Data Ingestion & Processing Pipelines
- Microservices & Serverless Systems
- Python Development & AI Tooling
- Security, Governance & Cross-Functional Leadership
Compensation: $65.00 - $75.00 per hour
About Us
The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey.
- We are a “people” company.
- We are a flat organization.
- We believe the best idea win.
- We believe in radical truth.
- We attract strong-minded people with fierce intellect.
Mission Statement:
CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.
(if you already have a resume on Indeed)